THE CX ACADEMY LIMITED

The CX Academy Limited delivers globally-recognised education and qualifications in Customer Experience (CX). Through fully online, self-paced programmes, learners can earn a Professional Certificate or a University-credit-rated Professional Diploma in CX, both accredited by the CX Industry Advisory Council and, for the Diploma, by Glasgow Caledonian University. Courses comprise video lessons, toolkits, templates and real-world case studies, and they are underpinned by the Academy's proprietary CX Framework - a six-driver model that helps organisations build emotional bonds with their customers and drive advocacy.

The Academy's curriculum has been guided and validated by experts from leading brands such as Google, IKEA, Virgin, Intuit QuickBooks and AXA Insurance, and it now includes a free AI for CX micro-course to equip professionals with the skills needed to harness artificial intelligence responsibly. Graduates span junior staff to senior executives and CEOs, working for some of the world's most recognised companies, and consistently report improved career prospects and tangible business impact. The CX Academy's mission is to set the professional standard for CX learning, offering a supportive, engaging experience for learners worldwide.