DIAL ONCE HOLDINGS LIMITED

Dial Once Holdings Limited is the French market leader in AI-driven customer-service agents, drawing on a decade of expertise in relationship management and sovereign French technology. Its next-generation conversational agents go far beyond traditional chatbots, delivering a truly omnichannel experience that is available 24/7 across web, telephone, WhatsApp and other digital touch-points. By understanding natural language with generative AI, the agents provide instant, personalised self-service while seamlessly handing over to a human adviser when required, preserving context throughout the interaction.

The company's portfolio includes a visual Interactive Voice Response (SVI) system that transforms inbound calls into interactive digital journeys, as well as a suite of AI tools that augment call-centre staff - an "augmented adviser" that surfaces relevant information, a Mailbot that classifies and drafts email replies, and an automated post-call summary generator. All solutions integrate with leading CCaaS and CRM platforms such as Genesys, Salesforce and Kiamo, and are built on a sovereign, French-hosted infrastructure that guarantees security and transparent performance monitoring.

Clients across demanding sectors such as banking, insurance, transport and utilities report measurable gains: up to a 15 % reduction in inbound calls, a 30 % boost in self-service utilisation, and a 20 % increase in adviser productivity, alongside a 90 % customer-satisfaction rating. Dial Once's AI agents therefore help organisations deliver faster, more accurate and consistently high-quality service while freeing staff to focus on higher-value tasks.