AVAYA CLOUD LIMITED

Avaya Cloud Limited is a global technology organisation that transforms the traditional contact centre into a hub of lasting customer connection. Through its Avaya Infinity platform, the company unifies voice, chat, email, social and other digital channels, allowing enterprises to orchestrate end-to-end journeys that blend AI-driven self-service, live assistance and intelligent workflow automation. By integrating fragmented insights, applications and systems, Avaya helps businesses turn scattered data into actionable knowledge, delivering faster, more personalised interactions.

Key offerings include the Model Context Protocol (MCP) - an open, AI-powered ecosystem that enables developers to build bespoke connections - and a suite of contact-centre and unified-communications solutions that support hybrid deployments, AI agent assist, and seamless workflow integration. Avaya's technology is trusted by leading banks, governments, health-care providers and educational institutions worldwide, underpinning the digital transformation of organisations that seek to boost employee productivity, accelerate growth and create unbreakable customer bonds.