CCMA IRELAND COMPANY LIMITED BY GUARANTEE

Ccma Ireland Company Limited By Guarantee is the leading association for customer experience (CX) organisations across Ireland. Acting as an advocate for the industry, the body brings together contact-centre professionals, service providers and corporate members to champion excellence in customer experience and to navigate the digital disruption reshaping the sector.

Through a robust programme of networking events, specialist workshops, industry awards and executive exchanges, CCMA creates a collaborative platform where members can share best practice, benchmark performance and access the latest insights. The association also runs dedicated special-interest groups and user forums, offering members opportunities to learn from peers, develop skills and form strategic partnerships. In addition, CCMA welcomes sponsors from the contact-centre supply chain, providing them with visibility, forum-hosting rights and access to exclusive research.

With a focus on shared learning, collaboration and continuous improvement, CCMA supports CX organisations of all sizes to enhance service quality, drive innovation and deliver superior customer outcomes throughout Ireland.