SPROUT INFORMATION SYSTEMS LIMITED

Sprout Information Systems Ltd. is an Irish consultancy that specialises in the design, development and optimisation of call-centre applications built on Cisco's IPCC, ICM and CVP platforms. Drawing on deep expertise in voice-enabled technologies, Sprout helps organisations create robust, customer-focused contact-centre solutions that improve efficiency and service quality.

The company's core offerings include consultancy on call-centre application architecture, VXML IVR design and development, and custom software enhancements for the IPCC environment. Sprout also provides management and supervisory reporting advice, CTI integration for agent desktops (such as screen-pop), and speech-recognition grammar development using Nuance technology. Its technical skill set covers ICM configuration, CVP VXML (Audium) development, web-service integration, custom InfoMaker reporting, ASP and VB development, and audio-file handling.

Sprout's client portfolio features several major Irish enterprises in the financial and government sectors, underscoring its reputation as a trusted partner for complex, mission-critical contact-centre projects across Ireland.