QMS SOFTWARE LIMITED

QMS Software Limited is a technology specialist that, together with its partners, delivers the Ulysses integrated customer-service platform. Ulysses 14 provides a complete, end-to-end solution for managing every customer interaction-from traditional phone and help-desk contacts to social-media enquiries-allowing organisations to streamline communication and gain actionable business intelligence.

The suite is built around a patented, SLA-driven workflow engine and is divided into four core modules. Ulysses Service Management helps businesses track, manage and resolve issues within agreed service-level agreements, strengthening customer relationships. Ulysses Contact Centre supports all types of call-centre operations, including help-desk, complaints handling and both internal and external contact points. Ulysses Facilities Management brings together people, places and technology on a single screen, giving a holistic view of facility-related information. Finally, Ulysses Compliance Management enables robust corporate governance by overseeing compliance activities linked to customer enquiries.

By combining these capabilities, QMS Software equips organisations across Ireland and beyond with a flexible, analytics-rich platform that enhances service delivery, improves compliance and drives smarter decision-making.